Contact

Our Location

Come directly and see our workshop. You can try, ask a question and order a special flower.

Opening Times

Week Days

7 am – 9 pm

Weekends

9 am – 8 pm

Address

69 Heaven Street
W2 7UK
Toronto

+44 (0) 1234 4568

hello@vast.com

Get a Question?

Do not hesitate to give us a call if you need another information.

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Common Question

Will the recipient know who sent the flowers?

When your delivery arrives the lucky recipient will receive the flowers, any additional items purchased (such as chocolates or teddy bears) and the card message* We ensure that no documents are delivered with the gift as this may detract from the intended sentiment. As such, when writing your card message, please be aware that if no name is included, the recipient will not know who the flowers are from and the delivery will be completely anonymous.

Can I place an order if I live outside the UK?

If the address to which you would like to send flowers is in the UK and has a UK postcode you can place your order from anywhere in the world.
Unfortunately, as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.

All of the prices on our website are in GBP (£ sterling) and the conversion will be done at the rate specified by your card provider.

What happens if the recipient is not at home?

Should the person you are sending flowers to not be at home at the time of delivery, there are three options on how to proceed. If the flowers are delivered by courier or by Royal Mail, they will seek to leave the flowers with a neighbour or trustee, or alternatively they will leave the flowers in a safe place, out of sight of passers-by and will post a calling card, detailing the delivery to the recipient to ensure the safe arrival. In the event there is nobody present and nowhere safe to leave the flowers, they will be returned to the nearest depot or Post Office

How much is delivery?

Delivery is included in the cost of the bouquet, however, we do charge a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine’s and Mother’s Day.) For the most up to date service fees please visit the products page.

How are the flowers presented?

The way in which our flowers are presented upon delivery will depend on the arrangement chosen. We offer many different types of arrangements, for example, our traditional flat bouquets, such as the Royal Blush, Silver Lining or Celebration, arrive in a flat design, out of the water, so they will need to be cut and placed in water upon delivery. There are also aquapack arrangements, such as the New Princess or WOW bouquet. These arrive as a hand-tied bouquet of flowers wrapped in cellophane with a bubble of water to keep the stems fresh

Delivery Times

We understand you will be keen to know when the recipient will be receiving the flowers you’ve kindly bought for them. Due to the majority of our flowers being delivered by our professional local florists, we don’t offer a live tracking service but our Customer Service team is on hand to help.

You can call our Customer Service team on
+1-202-555-141.

Can you guarantee delivery dates?

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products.

Unfortunately cannot guarantee delivery dates for flowers delivered by Royal Mail, which can take up to 2 days from requested delivery date.

What is a service fee?

On top of the cost of the flowers, there is a service fee. This covers our handling of your order and may vary based on the date of delivery (such as Valentine’s and Mother’s Day.) For the most up to date service fees please visit the products page.